OPEN CHAT
Ultimate tool to streamline human interactions
Seamless handoff from AI for high-quality support
Ticket Management System
Track status from New → In Progress → Completed. Complete digitalization of customer support with priority settings and timeline display.
Slack Integration
Real-time notifications and workflow integration. Build efficient team-wide support systems with channel-based routing.
AI Assistance Features
AI supports ticket response efficiency. Suggest optimal response candidates from past response history to improve response quality.
Efficiency Workflow
Smooth integration from AIBOT to OPEN CHAT
AI Automated Response
AIBOT learns company domain and automatically responds to common questions. Handles first contact 24/7/365.
Automatic Escalation
Complex issues or cases requiring human response are automatically escalated to OPEN CHAT. Automatic ticket generation.
Expert Support
Human staff provide efficient and high-quality support through AI-assisted ticket management.
Ticket Management Features
Status Tracking
Progress management for New, In Progress, and Completed
Priority Settings
Optimize response order based on urgency level
File Attachments
Detailed support through image and document sharing
Timeline Display
Complete visualization of response history
Integration & Connection Features
Slack OAuth Authentication
Secure workspace integration
Channel-Based Routing
Automatic notifications by department and team
Multi-Channel Support
Unified management of Web, Email, and Chat
Real-Time Analytics
Response quality and performance tracking
Enterprise Security
Complete data isolation with multi-tenant and role-based access control
Data Isolation
Complete data separation by company
Permission Management
Tiered control: Admin/Editor/Viewer
AWS Infrastructure
Scalable cloud infrastructure
OPEN CHAT
Achieve Efficiency
AI-assisted ticket management for ultimate human support efficiency.
Build a high-quality support system today.