Services Provided by MOICA AIBOT
Web AI Chatbot Features
By simply pasting a single line of script into your webpage, an AI chatbot can be integrated into your website. The AI can automate inquiries and provide product recommendations by learning from your FAQs and web pages.
Knowledge Sharing Feature
In addition to the web chatbot, we also offer features that allow easy knowledge sharing between employees and external partners. With flexible access control, you can manage visibility settings, ensuring compliance with information security governance.
Web AI Chatbot Features
Feature Introduction
Features | Description |
|---|---|
Web Embedding Feature | Embed a single line of script into your webpage to launch the chatbot. You can create as many chatbots as needed for different use cases. |
Data Learning Feature | Simply upload files, specify a webpage URL, or upload audio or video files, and the AI chatbot will complete the data learning process and respond based on the learned data. |
Design Customization | Icons and theme colors can be easily customized through the management console. |
Information Broadcasting to Users | When the chatbot is launched, you can broadcast embedded widgets from SNS (Instagram, YouTube, LinkedIn, etc.), images, URLs, and free-text information to users. |
Direct Inquiry | This feature allows the AI within the chatbot to prompt users to make an inquiry after a certain number of questions. By enabling users to complete the inquiry process within the chatbot, it helps prevent user drop-off and increases lead generation. |
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Do you have any of these issues?
Frequent inquiries are disrupting your work efficiency.
Although your products are featured on your website, low page views aren't leading to sales.
You are exploring new ways to promote sales to users.
While you measure page views and engagement, you want to better understand user intentions and needs.
MOICA AIBOT will solve that problem!
By simply training MOICA AIBOT with FAQs and the content of your web pages, it can automatically respond to inquiries, reducing inquiry handling costs.
AIBOT recommends the best products for customer inquiries and efficiently responds to user needs 24/7, leading to increased sales.
Upon launching AIBOT, you can distribute SNS and campaign information. This enables active information sharing with users, increasing their time spent on the site and usage frequency.
The chat history can be accessed in the admin console, allowing for in-depth analysis of user needs.
The direct inquiry feature from the chatbot helps increase lead customers.
Chat history and inquiry details are linked within MOICA AIBOT, enabling effective communication tailored to user needs.
Case Studies
Implementation of AI Chatbot in E-commerce Shops
By training the AI chatbot with the URLs of product information from your e-commerce shop, it can recommend products to users 24/7. The chatbot can also share SNS updates and campaign product information, leading to increased sales.
Implementation in Corporate and Clinic Websites
By training the AI chatbot with company and clinic websites, users can get answers without navigating the site, improving customer satisfaction. Training it with FAQs automates inquiries, reducing staffing costs. The chatbot can also share SNS updates, text, and images, providing information on business hours, consultation times, and promotions, leading to various benefits.
As part of the consideration for implementing a web-embedded AI chatbot feature, we have developed the generative AI chatbot service called 'Renai AI Sensei.
We were able to build and launch it in just one day. 'Renai AI Sensei' can easily learn from the question history related to psychology and love using MOICA AIBOT. The design is also created on MOICA AIBOT, demonstrating that a generative AI chatbot can be implemented at such speed.
Knowledge Sharing Feature
Feature Introduction
Features | Description |
|---|---|
Automated Responses from Knowledge Base | The AI learns from past inquiries, FAQs, and business rules to automatically provide accurate responses, reducing the burden on customer support. |
Knowledge Sharing within the Team | Easily share information and knowledge within the organization to support its utilization in operations. This helps prevent inefficient knowledge gaps between teams and contributes to the rapid integration of new employees. |
Support via Chatbot | The chatbot responds quickly to customer and employee inquiries, preventing disruptions in operations. |
Information Control with Access Groups | By utilizing the access group feature, you can manage the visibility of specific information and functions, protecting the organization's security and privacy. |
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Do you have any of these issues?
It takes too much time to search for necessary information for work, leading to wasted time.
Know-how varies by employee experience and skills, resulting in dependence on specific individuals.
Skill transfer to newly hired employees is not going well.
We can't hire staff due to shortages, increasing the workload that remains unaddressed.
MOICA AIBOT will solve that problem!
By training MOICA AIBOT with your know-how and asking the AI chatbot questions, you can quickly access the information you need.
Utilizing chat facilitates smooth catch-up of business knowledge and accelerates the growth rate of new employees.
Sharing know-how improves operational efficiency and increases productivity, helping to address staff shortages.
You can flexibly control the visibility of data, ensuring compliance with security governance.
Case Studies
Inbound Call Center
By training the AI with product information, competitor data, and FAQs, users can efficiently receive answers through the chatbot. This improves communication with supervisors and reduces wait times, enhancing costs and customer satisfaction. New operators can quickly get answers from the AI, allowing them to contribute immediately and improving operational efficiency.
Sales Outsourcing Company
For sales agencies with many products, waiting times for information from extensive catalogs or manufacturer inquiries can lead to lost customer acquisition opportunities. By pre-training the AI with product information, sales staff can get instant answers from the chatbot, ensuring smoother negotiations and higher conversion rates. The AI can also learn from voice data, allowing recorded negotiations to be used as voice memos and facilitating discussions about next actions based on negotiation status.
Implementation in General Enterprises
Training the AI with company policies, operational rules, and know-how allows you to quickly get answers from the chatbot, improving efficiency. Recording meetings for voice data training can be used for meeting minutes, and the AI can learn from these to provide updates on project progress. You can also receive advice on improvements and use it for new employee training.